We believe we offer the best service at the best price and operate to a Customer Charter to back this up:
1. Testing conducted within a maximum of 10 working days from request to attend site Unless the client has requested a later date
2. Test certificates issued within 1 working day of completing testing.
3. RTS will beat any comparable quote by at least 10% Based upon a copy of the competitor’s quotation being provided
4. Testing conducted by ATTMA Registered Testers in full compliance with ATTMA Technical Standards and Approved Document L requirements.
5. If the tested building/unit doesn’t achieve the required result, leakage paths will be demonstrated to client staff on site or recorded using a snagging list and/or photos where the problems cannot be resolved on the same visit.
6. RTS staff will be punctual, professional and courteous at all times.
7. Health & Safety, Environmental and Quality policies and procedures will be fully complied with at all times.
Failure to adhere to the above commitments will mean that any test visits affected will not be charged for.